Data protection

Privacy Policy for the website

Last modification: 10.11.2022

momou ag (Neuengasse 41 in 3011 Bern) operates the website (hereinafter referred to as "we"). On this website, you can find information about our organization, use our online services, and get in touch with us. Protecting your personal data is a matter of great importance to us. In this privacy policy, we transparently and comprehensibly inform you about the data we collect through our website and how we handle it.

Liability for Links

References and links to third-party websites fall outside our area of responsibility. We do not assume any responsibility for such websites. Accessing and using such websites is at the user's own risk.

What data we collect:

When we refer to personal data, we mean data that can be used to identify you. For example, your name or email address. On the other hand, non-personal data are information that cannot be clearly associated with you, such as the number of visitors to a website.

Collection of personal data

Primarily, we process personal data that you provide to us or that we collect when operating our website. Under certain circumstances, we may also receive personal data about you from third parties. These may include the following categories:

- Personal master data (name, address, date of birth, etc.)

- Contact details (phone number, email address, etc.)

- Financial data (e.g., account information)

- Online identifiers (e.g., cookie identifiers, IP addresses)

- Location and traffic data - Sound and image recordings

- Particularly sensitive data (e.g., biometric data or information about your health)

Collection of usage data

To ensure high security and optimal use of our channels and optimize their availability, we store selected usage data of visitors when accessing the channels. There is no analysis of this usage data to create personal usage profiles. Usage data includes, among other things:

- Unique IDs such as a cookie placed on your computer, mobile device or device IDs

- Internet Protocol (IP) address and data derived from your IP address, such as your geographical location

- Information about your devices, such as information contained in HTTP headers or other Internet Transfer Protocol signals, browser or device type and version, operating system, user agent identifiers, and information about the presence or use of "apps" on your mobile devices, screen resolution, and your preferred language

- Behavior-related data on your use of the channels, such as clicked web pages, websites and visited content areas as well as the date and time of activities

- The web search you used to locate and navigate to the channels

- Occasionally, we link usage data with personal data, e.g., an exact geographical location with your name. If we link usage data with personal data, we treat the linked data as personal data.

How we use and share the data

Personal data We use the personal data shared with us by you for the following purposes:


We use personal data to inform you about new products and services. Your visit to our channels will be tailored to your interests based on your personal data. We may also measure the success of our marketing campaigns based on personal data.

Responding to inquiries

We use personal data to respond to your inquiries as precisely as possible and to create the highest possible value in answering the request.

Interactions on Third-Party Social Networks

We may use personal data to communicate with you on third-party social networks. These interactions are subject to the privacy policies and terms of use of the respective network.

Improving relevance on the channels

We may use your personal data to personalize content on the channels. The focus is on achieving higher, personal relevance of content on the channels.

Sales activities

All parties are separately responsible for regulating their personal data collected for joint sales activities. We recommend reading the privacy policies of these partners to answer any questions about the handling of your personal data.

Improving products, services, and experiences

We may use your personal data to assess and improve our products, services, marketing activities, and customer relationships.

Communication with you about conferences or events

We or our partners may inform you about conferences or events organized or supported by us or one of our partners. You may receive information about the topics of the event, logistics, payment, changes, and additional meetings, special demonstrations, or other special services that we may offer you in connection with your event registration.

Usage data Subject

To any other provisions in the applicable laws, we may use, transfer, and disclose other data we collect for any purpose. If we are required by applicable laws to treat other data as personal data, we will use and disclose them only in the same way as personal data.

How we collect data

The use of automated interactions by may change with technological advancement. The following provides a more detailed description of how currently uses the data collected through automated interactions.

Electronic communication protocols

When visiting websites or reading HTML emails, information is automatically transferred from you during the connection establishment due to technological reasons. This usually includes network access information (where you are accessing from), device information (hardware and browser or mail client), your IP address (providing clues to geographic location and company), and date and time.


We use commonplace techniques like cookies or pixel tracking (invisible graphics) on our website. These are used to make our website user-friendly, effective, and secure. Cookies are small text files stored locally in the web browser cache of the website user, enabling recognition of the respective browser. Apart from session cookies, which are automatically deleted when you log out or close your browser, we also use permanent cookies, e.g., for the "Keep me logged in on this computer" function, which recognize recurring users. Our cookies do not cause any damage to your computer. You can prevent the installation of cookies by adjusting your browser settings. Of course, you can also delete cookies at any time using the corresponding browser function. However, deleting cookies or setting your browser to reject cookies may affect the functionality of the website.

Personalized or embedded URLs

We may use personalized or embedded URLs, allowing us to identify you without cookies. When using an obviously personalized or embedded URL while navigating through our website, personal data may be collected.

Embedded pixels and tracking technologies

We can use embedded pixel technologies in the electronic channels, which are used to identify individual user visits (in contrast to total accesses) or for advertising purposes. Embedded pixels or other technologies may also be used in emails and online advertising, providing insights into when an email or advertisement was opened and the effectiveness of marketing campaigns. The data collected with these technologies may be linked to the recipient's email address. Information and data correction / deletion of data Upon request, we will inform you at any time which data about you is stored by us. If, despite our efforts to maintain accuracy, completeness, and timeliness, incorrect information about you is stored with us, we will correct it promptly upon your request. You can reach our data protection officer by describing your concern at

Retention and deletion

The criterion for the duration of storing personal data is the respective legal retention period. After the expiration of the period, the corresponding data will be routinely deleted unless they are no longer required for contract fulfillment or initiation.

Deleting data and how users can delete their data from the app

Users have the right to request the deletion of their data by contacting us by phone or email.

Security through technical and organizational measures

We use technical and organizational measures, in accordance with Art. 32 para. 1 EU-DSGVO, to ensure the security of data processing and protect personal data from accidental or intentional manipulation, loss, destruction, or unauthorized access. The security measures in place are regularly reviewed and improved in line with technological developments.

Protection of minors

Individuals who have not yet reached the age of 16 may not provide us with personal data without the consent of their legal guardians. Personal information may only be provided by individuals who have not yet reached the age of 16 if explicit consent from the legal guardians exists or the individuals have reached the age of 16 or older. These data will be processed in accordance with these guidelines.

International transfer

If we process data in a third country (i.e., outside the European Union (EU) or in a country with the adequacy status as a safe third country recognized by the EU) or this happens as part of using third-party services or disclosing or transferring data to third parties, this will only be done if necessary for the fulfillment of our (pre)contractual obligations, based on your consent, due to a legal obligation, or based on our legitimate interests. Subject to legal or contractual permissions, we only process data in a third country when the special requirements of Art. 44 ff. GDPR are met. That is, processing is carried out based on special guarantees, such as the officially recognized determination of a level of data protection equivalent to that of the EU (e.g., for the USA through the "Privacy Shield") or compliance with officially recognized special contractual obligations (so-called "standard contractual clauses").

Confidential data

We ask you not to send or disclose any confidential personal data (e.g., social security numbers, information about race or ethnic origin, political opinions, religious or other beliefs, health, criminal history, or union membership) to us.


Our data protection officer can be reached at

momou ag

Neuengasse 41

3011 Bern,